FAQ

Sync’Em Frequently Asked Questions

Also check the Support Center’s Knowledgebase articles.

Sync’Em (17)

Questions related to Sync’Em features, capabilities, requirements, usage, etc.

Can I use Sync’Em to help sync my Palm Pre?
Sync’Em doesn’t work directly with the Palm but can help sync the Palm Pre indirectly. See Palm’s site for more information.

The same applies for calendar events.

Note that this strategy will also work for Exchange (i.e., Outlook/OWA/Entourage) contacts because Sync’Em can also sync Exchange contacts/calendar events either with your Address Book/iCal or directly with your Google contacts/calendar events so you can get your Exchange contacts indirectly sync’d with your Palm Pre.

Can Sync’Em be setup to sync only in one direction?
Yes. You can set one or more of the information sources to sync unidirectionally — i.e., to either sync only “From” or only “To” that information source.

These options are available via the Setup assistant — e.g.:

Click on the graphic for a full-sized view.

How fast (or how slow) is syncing – i.e., how long should it take to sync?
When Sync’Em is syncing, you can select the “Open Sync’Em Engine Log” entry in the Sync’Em menu extra to monitor the syncing progress.

There are many factors that determine the speed of syncing — the following list is somewhat ordered, starting with the most important performance factors:

an initial sync must sync and initialize everything and so will take a relatively long time:
depending upon the factors below, allow from 1 to 4 seconds per item being sync’d (‘though some systems will be faster and some will be slower)
to see how Sync’Em is progressing, select the “Open Sync’Em Engine Log” entry in the Sync’Em menu extra
note that accessing high-performance servers so Sync’Em can process transactions quickly will tend to use more processor resources, but for a shorter time — and Sync’Em is multi-threaded so it’ll use multiple processors when available
after an initial sync, only items that have been added/changed/deleted will be sync’d
sync setups that sync a few information sources — e.g., an Exchange, Google and iCal calendar — will typically take less than a minute and not have any significant impact on system resources
syncing with information sources that require OS X’s Sync Services are slower and can consume significant CPU and memory resources:
OS X’s Sync Services provides the only full-featured Apple-approved interface to the Apple Address Book and iCal (and other resources) so Sync’Em must use Sync Services when syncing with Address Book and iCal
the only Sync’Em operations that use noticeable system resources, especially CPU, are those where Sync Services are involved — it’s Sync Services that’s more resource-intensive
OS X’s Sync Services doesn’t “scale” very well — e.g., at around 20,000 to 30,000 contact entries it gets non-linearly slower and becomes too slow to be practical (only Apple can fix this) — ‘though it’s true that most people don’t have that many items of any kind!
syncing Exchange-based information sources can require noticeable resources:
in particular, syncing Exchange calendar events requires multiple transactions that require CPU resources
the following general factors affect the overall/per-item syncing performance:
the type and speed of processor — this is most noticeable for the phases that use OS X’s Sync Services
the faster the processor speed, the faster the processing (du-oh!)
Sync’Em is highly multi-threaded so multiple processors helps, but primarily when the system is otherwise busy
Intel-based systems, even of a comparable processor speed, are significantly faster than PowerPC-based systems
Exchange and Google server performance — from the data we’ve seen, most Exchange servers seem quite fast and Google is legendary for normally having quick response
the speed and latency of the network — normally not an issue, but slow wireless, VPN and/or proxy configurations can have a significant negative impact
low available memory can have a noticeable effect, especially for the phases that use OS X’s Sync Services — OS X’s Sync Services can consume considerable memory when syncing many (i.e., thousands of) items and OS X, like any modern-day operating system, will seriously slow down if it’s driven to “swap memory” on and off the disk (i.e., if it’s using “virtual”/disk-based memory instead of RAM)
If you are experiencing conditions other than what would be implied by the above information, please review our article about OS X’s Sync Services’ corruption. As always, if you’re having a performance (or other) issue, please create a support ticket and we’ll help.

The Sync’Em Menu extra shows a “paused”/”not running” icon (i.e., “sync arrows” with a grey center), what should I do?
There are multiple possibilities

the Sync’Em Engine is paused because:
it was paused via the menu extra (i.e., the “Pause Sync’Em Engine” entry has a check-mark to its left — select it again to un-pause the engine)
the Sync’Em preferences panel is open — that automatically pauses the engine so settings can be changed without the danger of having an undesired sync when part of the way through a setup change
the Sync’Em Engine is no longer running (the menu selection above the “Pause Sync’Em Engine” entry provides a status that may give a clue) because:
the Sync’Em Engine was manually stopped — e.g., via the Sync’Em preferences panel
the Trial license has expired or Sync’Em has otherwise become unlicensed — you can check the licensing status via the “About” panel in the Sync’Em preferences
the Sync’Em Engine crashed — to restart the Sync’Em Engine:
open the Sync’Em preferences and click on the “Preferences” tab (“User Prefs” in older versions)
if it’s available, press the “Stop Sync’Em Engine” button (admin credentials required)
press the “Start Sync’Em Engine” button (admin credentials required)
please help us find the issue
Also see the Knowledgebase article about the Sync’Em Engine in a “hung” condition.

Does Sync’Em sync Exchange (Outlook/OWA/Entourage) categories to iCal?
Yes, see the Knowledgebase article on this topic.

Where can I find information about the Sync’Em Message Viewer?
Information about the embedded Sync’Em Message Viewer application is in the Sync’Em ReadMe document that’s included on the downloaded installer disk image and accessible via the About tab in the Sync’Em preferences.

Can I use Sync’Em to create shared calendars?
Yes, even if you don’t have an Exchange server, you can use Sync’Em to create shared calendars with calendar events that are shared across iCal calendars on multiple Macs. For details, see our Knowledgebase article on creating shared calendars.

Can I use Sync’Em to create shared contacts lists?
Yes, even if you don’t have an Exchange server, you can use Sync’Em to create contacts that are shared across the Address Book on multiple Macs. For details, see our Knowledgebase article on creating shared contacts.

What does the “Yellow Circle with Black Dash” or “Red Circle with X” or Green Circle with Check Mark” symbol mean?
For this an other important operational information, you should read the small “Operating Sync’Em – The Sync’Em Menu Extra” and “Sync’Em Messages” sections in the Sync’Em “ReadMe” document (available via the “Read Me…” button in the “About” tab on the Sync’Em preferences panel and/or via the installer/uninstaller disk image). There’s also a forum comment on this topic.

Does Sync’Em work with Exchange hosting service providers?
Yes. See our Exchange Hosting Service Providers page for more information.

My trial license expired but I need more time, what do I need to do?
Please contact us and we’ll enable you to extend your trial period.

Can I use Sync’Em to get my iPhone sync’d wirelessly?
Yes, Sync’Em can help you get your iPhone sync’d wirelessly.

If you have an Exchange account that offers wireless syncing with your iPhone, just sync your Address Book and iCal to your Exchange account that syncs with your iPhone. Your Address Book contacts and iCal calendars can also be sync’d with your Google account and/or other Macs*.

If you don’t have an Exchange account that offers wireless syncing with your iPhone, you can get a hosted Exchange account that does offer wireless syncing then sync your Exchange account and/or Google account and/or Macs with that Exchange account (which then syncs wirelessly with your iPhone).

Our Exchange Hosting Providers page has some information on providers that offer wireless iPhone syncing.

*Not all features are currently available. See the product roadmap for more information.

Can Sync’Em sync with Entourage, Outlook and OWA?
Yes and no, which means yes (in that order).

The “database” for Entourage, Outlook and OWA is Exchange — actually, these are all “clients” that utilize the services of Exchange servers.

So, effectively, Sync’Em syncs with Entourage/Outlook/OWA — i.e., Entourage/Outlook/OWA all “see” the contact and calendar information sync’d with Exchange by Sync’Em and Sync’Em “sees” and syncs the contact and calendar information added/changed/deleted via Entourage/Outlook/OWA (because they’re all just telling Exchange what to do with items that reside in Exchange).

How do I uninstall Sync’Em?
See the Knowledgebase article on this topic.

Can I use Sync’Em if I’m using Entourage?
Yes, you can use Sync’Em in conjunction with Entourage but you must ensure that Entourage’s syncing is turned off (unless you are using Entourage without Exchange — i.e., if Entourage is being used as a stan-alone main client for non-Exchange email servers).

Entourage’s syncing can be turned on/off via its preferences.

Specifically, it’s always dangerous to sync two of the same resources “together” via multiple sync’ers. In this case, the two resources would be Exchange contacts with Address Book contacts and/or Exchange calendars with iCal calendars and the two sync’ers would be Entourage and Sync’Em. This danger is true whether it’s Entourage and Sync’Em or any other sync’er programs syncing the same two resources. For a more complete explanation, see our Knowledgebase article on this topic.

For safety, if Sync’Em determines that Entourage appears to be installed, it will show an advisory message once after each new version that’s installed.

Is there any way I can sync from Mac-to-Mac?
Yes, there is a way to sync from Mac-to-Mac!

You can use the following strategy to sync your contacts and/or calendar events across two or more Macs:

you’ll need either a (free) Google/Gmail account or an Exchange account
syncing via Exchange provides a few more capabilities than syncing via Google (because there are fewer differences between iCal and Exchange’s capabilities that between iCal and Google’s capabilities)
If you don’t have an Exchange account, you can get a (relatively inexpensive) hosted Exchange account — see our Exchange Hosting Providers page for information on providers that are known to work with Sync’Em.
purchase one Sync’Em Contacts or Sync’Em (standard) license for each Mac (depending upon whether you want to sync only contacts and/or calendar events, respectively)
on one system, setup and sync that Mac’s contacts and/or calendar events with the Google or Exchange account
one-by-one, on the other system(s) setup and sync that Mac’s contacts and/or calendar events with the Google or Exchange account
Sync’Em will now keep your contacts and/or calendar events in sync across those systems.

You can easily setup a test scenario — just download Sync’Em and use free Trial licenses (each trial License ID will license 2 Macs). In addition, many of the hosted Exchange providers offer “free for 30 days” trial Exchange accounts.

Notes:

there’s additional information in our Knowledgebase article about syncing multiple Macs
a Sync’Em Contacts license can later be upgraded to a Sync’Em license, ‘though the overall cost is slightly higher
As always, if you have any problems, contact us and we’ll help.

Does Sync’Em require any additional software to be installed on “other” systems (e.g., the Exchange server)?
No, only Sync’Em needs to be installed. If you are syncing to other Macs, Sync’Em also needs to be installed and licensed on those Macs. You can also review the requirements for Sync’Em.

Exchange (10)

Questions related to Sync’Em and Microsoft Exchange.

Can I use Sync’Em to help sync my Palm Pre?
Sync’Em doesn’t work directly with the Palm but can help sync the Palm Pre indirectly. See Palm’s site for more information.

The same applies for calendar events.

Note that this strategy will also work for Exchange (i.e., Outlook/OWA/Entourage) contacts because Sync’Em can also sync Exchange contacts/calendar events either with your Address Book/iCal or directly with your Google contacts/calendar events so you can get your Exchange contacts indirectly sync’d with your Palm Pre.

Does Sync’Em sync Exchange (Outlook/OWA/Entourage) categories to iCal?
Yes, see the Knowledgebase article on this topic.

What do I need to know to setup syncing with Exchange shared folders?
See the Knowledgebase article on this topic.

How can I determine the value for the Windows Domain login for my Exchange/OWA account?
If you normally use OWA (Outlook Web Access), you may not know the Windows Domain that’s part of a full Windows login. Exchange servers can be configured to either require a Windows Domain for login to OWA, or to not require it.

Similarly, Exchange may require Sync’Em to supply the Windows Domain part of the login. In these cases, you’ll need to enter the “Windows Domain” value when setting up the Sync’Em Access preferences for your Exchange account. Even if it’s not required, it’s normally OK to supply the correct Windows Domain.

If you don’t know your Windows Domain and can log in via OWA, you can often determine the Windows Domain value as follows:

login to OWA
click on the “Options” link
click on the “Change Password” link
your Windows Domain value is the characters preceding the “\” (backslash) character in the form’s “Domain\user name:” field — e.g., as highlighted in the graphic, below:

If no Windows Domain is shown, then it’s likely that none is required.

What do the various error numbers mean when trying to access an Exchange server?
How should I use the information in this article?

You should review the following information and try the various suggestions that might apply.

For suggested combinations that fail, you should use the options presented by Sync’Em to capture diagnostic information.

If you’ve used all the suggestions that seem to apply and are still unsuccessful, then use the options presented by Sync’Em to create a support ticket and we’ll try to help.

“Special” Characters in Passwords

We’ve seen multiple cases where certain “special” characters will not work in a password (e.g., !?#$~). We know that Sync’Em handles this and have even seen examples where we can access a given account with such a password character, but someone else can’t do exactly the same from their system. We assume this has something to do with character-set settings either when using a different browser and/or international OS X and/or Windows Server versions (we mostly test with Safari and Firefox).

If you’re having problems and your password includes “special” characters (e.g., !?#$~), you can try changing it (temporarily) to include only alphabetic and number characters (and maybe different “special” characters if they’re required by your password policy) to see whether that’s the issue.

For org.apache.axis2.AxisFault: Transport error: 401 Error: Unauthorized.

A 401 error indicates that you most likely got connected to an Exchange server, but it would not authorize you with the information provided — i.e., it’s not the correct WS Username/WS Password/Windows Domain combination.

You’ll need to find the correct WS Username/WS Password/Windows Domain combination to get past a 401 error. If you don’t know your Windows Domain, see the FAQ that may help you determine your Windows Domain.

The “Special” Characters in Passwords section, above, may apply.

Some servers are also configured to require the email address as the username (e.g., itsme@mycompany.com).

There’s also a smaller possibility that, ‘though it got connected to a server, it’s still the wrong server for accessing your account via EWS (Exchange Web Services).

Often the easiest/only way to resolve this issue is to ask the Exchange-server Administrator (or service supplier) as suggested in the Asking About EWS (Exchange Web Services) Support section at the bottom of this article.

Athough a 401 error implies that you’re hitting a server that’s responding, even if you think you’ve tried all combinations of WS Username/WS Password/Windows Domain that could apply, you should still ask your Exchange-server Administrator (or service supplier) about the Exchange Server Address/URL, just to be sure (since Windows servers can be configured in many different ways).

For org.apache.axis2.AxisFault: Transport error: 403 Error: Forbidden.

A 403 error indicates that the server (IIS security) isn’t allowing access to the EWS (Exchange Web Services) URL — i.e., either EWS is not enabled or there’s some other sort of security/access restriction (e.g., a single-sign-on mechanism that hides the standard authentication mechanism).

Technically, SyncEm uses Microsoft’s interfaces to interact with the Exchange Server via EWS using SOAP requests (e.g., makes SOAP requests to
https://

/EWS/Exchange.asmx).

Often the easiest/only way to resolve this issue is to ask the Exchange-server Administrator (or service supplier) as suggested in the Asking About EWS (Exchange Web Services) Support section at the bottom of this article.

For org.apache.axis2.AxisFault: Transport error: 404 Error: Not Found.
–or–
org.apache.axis2.AxisFault: .

This indicates one or more of the following:

the Exchange Server Address is incorrect
only one of the modes for “Only use secure connection” is supported by the server (i.e., either SSL or non-SSL)
the Exchange Server does not have WS (Web Services) enabled (or access is “silently” denied)
Try both checked and unchecked settings for “Only use secure connection” to see whether one setting avoids the 404 error.

In addition (and possibly in combination) try different Exchange Server Address entries.

If you can access the Exchange server via OWA (Outlook Web Access) you can try getting the Exchange Server Address from the URL that’s shown in the web browser’s address bar — the server address is the part of the URL between the “//” characters and the next “/” character; e.g., if the URL was https://exchange.mycompany.com/EWS, then the Exchange Server Address would be exchange.mycompany.com and that’s what you’d enter in the Sync’Em Exchange Account setup.

There are 3 such addresses you should try for the Exchange Server Address:

the address from the URL that you’re given to access OWA
if it’s different from the URL above, the address from the URL that’s shown while at the OWA login page
the address from the URL that’s shown once you’re logged in via OWA
One way to test to see whether WS is enabled is to use your web browser to try to visit the page (replace the “” portion):
http://<the-exchange-server’s-address-you-use-for-OWA-access>

/ews/

If you get a login prompt, that likely means that WS is enabled on that Exchange server. If you get a denied directory listing message (or get a login prompt then attempt to login and get denied), that may mean that WS is enabled on that Exchange server but it’s denying access to the directory and/or its contents.

Often the easiest/only way to resolve this issue is to ask the Exchange-server Administrator (or service supplier) as suggested in the Asking About EWS (Exchange Web Services) Support section at the bottom of this article.

For org.apache.axis2.AxisFault: Transport error: 440 Error: Login Timeout.

A 440 Timeout error indicates that, while attempting to log in, there was no response from the Exchange server within 30 seconds.

This generally implies that you are finding a server that wants a login. The first thing to do is to try again as it is possible that the server was just very busy and didn’t respond quickly enough.

Another thing to try is to reverse the setting of the “Use this Mac’s proxy setup” option for the Exchange account.

If this continues, you should ask the Exchange-server Administrator (or service supplier) as suggested in the Asking About EWS (Exchange Web Services) Support section at the bottom of this article.

For org.apache.axis2.AxisFault: Exchange Web Services are not currently
available for this mailbox because it could not determine the Client
Access Services Server to use for the mailbox.

This probably means that Exchange Web Services are either not enabled or that your account does not have access to them, but not always.

You’ll need to ask the Exchange-server Administrator (or service supplier) as suggested in the Asking About EWS (Exchange Web Services) Support section at the bottom of this article.

For org.apache.axis2.AxisFault: Connection has been shutdown …

This indicates that there’s a problem with the server’s certificate. In most cases the “problem” will be either that the certificate is “self-signed” (i.e., is issued by the organization that runs the server, not a certificate-issuing company) or that the certificate has expired.

Sync’Em provides Exchange Access setup options to accept self-signed and/or expired certificates. First, try enabling the option to accept a self-signed certificate. Next try enabling the option to accept an expired certificate. try enabling both these options.

It’s quite common for organizations to use self-signed certificates and, generally, this should not be a concern. It’s less common for an organization to use an expired certificate, but it does happen. Again, as long as you’re getting connected to your Exchange account, this is generally not a concern. If in doubt about the server’s certificate validity, you should ask the Exchange-server admin (or service supplier).

If both options are checked and you’re still getting this error, you’ll need to ask the Exchange-server Administrator (or service supplier) why you would be getting this error. If they don’t know, or say you shouldn’t, please use Sync’Em options to capture the diagnostic information and create a support ticket.

For org.apache.axis2.AxisFault: No route to host.

This means that you’re Mac’s networking setup isn’t configured for proper access to the Internet or you’re currently not connected or unable to connect to the Internet (e.g., loss of wireless signal and/or network cable unplugged).

Asking About EWS (Exchange Web Services) Support

Because the access to an Exchange server can be affected by many different server and security configuration factors, it may be necessary to ask the Exchange-server admin (or service supplier) how you can access your Exchange server via EWS.

For some setups, this will be the only way to be absolutely sure whether EWS access is available and how to get to it. If you have knowledgeable and accessible support, this is often the easiest/only way to get this information.

We suggest asking the following question:
What is the the Windows domain and the URL that I can use to access the Exchange server via EWS (Exchange Web Services) CAS (Client Access Services) for my Exchange account (note: this is EWA, not OWA, and will likely end with …/EWS/Exchange.asmx)?

One you have the URL, you get the Exchange Server Address from the URL — the server’s address is the part part of the URL between the “//” characters and the next “/” character; e.g., if the URL was https://exchange.mycompany.com/EWS, then the Exchange Server Address would be exchange.mycompany.com and that’s what you’d enter in the Sync’Em Exchange Account setup.

Important: If the URL you are given is not of the format
https:///EWS/
or
https:///EWS/
then send the URL to us so we can help.

How do I specify the name of a calendar or contacts folder I created in Exchange?
If you have created an Exchange calendar or contacts folder, you’ll need to specify the calendar or contact folder’s pathname, not just its “simple” name, when using setting up. The Setup assistant automatically handles this for you, except that some public Exchange folders may not be shown — see the Knowledgebase entry on Exchange public folders for more information.

E.G., You’ve created an Exchange calendar named “Home” and you want to sync that calendar’s events in addition to (or instead of) the default Exchange calendar folder named “Calendar”. To specify that “Home” calendar, you’ll need to specify the “Calendar Folder Name” as “Calendar/Home”. This is not something you “see” via OWA — the best hint is that OWA will show the folder as “.Home” in the “Choose folder to delete” pop-up. Fortunately Sync’Em will usually show you the folder names.

In the OWA graphic below, the calendar folders that appear to the left as “Home” and “Work” and in the pop-up menu as “.Home” and “.Work” are actually the pathnames “Calendar/Home” and “Calendar/Work”, respectively. Contact folders are similarly named.

Click on the graphic for a full-sized view.

Understanding the way Exchange folders are named can be useful when setting up shared folders or public folders that are not reported to Sync’Em by the Exchange server. If Sync’Em does not automatically present an Exchange folder for selection, you’ll need to select “Enter path manually…” entry (in the pop-up selection menu) then manually enter the Exchange folder pathname.
Click on a graphic for a full-sized view.
To enter an Exchange folder pathname manually:
then:

Does Sync’Em work with Exchange hosting service providers?
Yes. See our Exchange Hosting Service Providers page for more information.

Can Sync’Em sync with Entourage, Outlook and OWA?
Yes and no, which means yes (in that order).

The “database” for Entourage, Outlook and OWA is Exchange — actually, these are all “clients” that utilize the services of Exchange servers.

So, effectively, Sync’Em syncs with Entourage/Outlook/OWA — i.e., Entourage/Outlook/OWA all “see” the contact and calendar information sync’d with Exchange by Sync’Em and Sync’Em “sees” and syncs the contact and calendar information added/changed/deleted via Entourage/Outlook/OWA (because they’re all just telling Exchange what to do with items that reside in Exchange).

Can I use Sync’Em if I’m using Entourage?
Yes, you can use Sync’Em in conjunction with Entourage but you must ensure that Entourage’s syncing is turned off (unless you are using Entourage without Exchange — i.e., if Entourage is being used as a stan-alone main client for non-Exchange email servers).

Entourage’s syncing can be turned on/off via its preferences.

Specifically, it’s always dangerous to sync two of the same resources “together” via multiple sync’ers. In this case, the two resources would be Exchange contacts with Address Book contacts and/or Exchange calendars with iCal calendars and the two sync’ers would be Entourage and Sync’Em. This danger is true whether it’s Entourage and Sync’Em or any other sync’er programs syncing the same two resources. For a more complete explanation, see our Knowledgebase article on this topic.

For safety, if Sync’Em determines that Entourage appears to be installed, it will show an advisory message once after each new version that’s installed.

Does Sync’Em require any additional software to be installed on “other” systems (e.g., the Exchange server)?
No, only Sync’Em needs to be installed. If you are syncing to other Macs, Sync’Em also needs to be installed and licensed on those Macs. You can also review the requirements for Sync’Em.

Contacts (5)

Questions related to the syncing contacts via Sync’Em.

Can I use Sync’Em to help sync my Palm Pre?
Sync’Em doesn’t work directly with the Palm but can help sync the Palm Pre indirectly. See Palm’s site for more information.

The same applies for calendar events.

Note that this strategy will also work for Exchange (i.e., Outlook/OWA/Entourage) contacts because Sync’Em can also sync Exchange contacts/calendar events either with your Address Book/iCal or directly with your Google contacts/calendar events so you can get your Exchange contacts indirectly sync’d with your Palm Pre.

Can I use Sync’Em to create shared contacts lists?
Yes, even if you don’t have an Exchange server, you can use Sync’Em to create contacts that are shared across the Address Book on multiple Macs. For details, see our Knowledgebase article on creating shared contacts.

What do I need to know to setup syncing with Exchange shared folders?
See the Knowledgebase article on this topic.

How can I get rid of duplicate contact entries?
If you’ve been syncing contacts with your Apple Address Book, you can open the Address Book application then select the “Look for Duplicates…” menu and merge any duplicates found.

This can be very useful because, while manually maintaining separate copies, it’s easy to have created duplicate and/or slightly different copies of what were meant to be the same entries. There are also scenarios where a corrupted OS X’s Sync Services can result in duplicate contact entries which can then get sync’d to other information sources.

Note that using Address Book’s “Merge Selected Cards” feature can duplicate fields as a result of the merging process.

There is an alternate strategy for removing duplicates that can be useful if you’re not syncing with an Apple Address Book — however, this strategy is for advanced users and only applies if all the information exists without duplicates in one of the information sources:

if you’re not familiar with the Advanced Setup, you’ll need to download and watch the tutorial video
check/enable the “Show Advanced Sync Setup” option via the “Preferences” tab in the Sync’Em preferences
to be able to recover from any problem, make a backup of each source that contains all the entries and, for extra “insurance,” of all the other information sources
via the Advanced Setup, for each of the other Sync Sources (i.e., the ones with duplicate entries):
in that information source, delete all the entries
make note of that source’s “Sync Source” and “Access Sync Source Prefs” settings
delete then re-create both that source’s “Sync Source” and “Access Sync Source Prefs” settings
at the next sync, those reconfigured sources will be sync’d as initial/full syncs (subject to your setup options) with the contents of the other/full/non-duplicate source(s)
You may also want to see the FAQ about duplicate calendar events.

How do I specify the name of a calendar or contacts folder I created in Exchange?
If you have created an Exchange calendar or contacts folder, you’ll need to specify the calendar or contact folder’s pathname, not just its “simple” name, when using setting up. The Setup assistant automatically handles this for you, except that some public Exchange folders may not be shown — see the Knowledgebase entry on Exchange public folders for more information.

E.G., You’ve created an Exchange calendar named “Home” and you want to sync that calendar’s events in addition to (or instead of) the default Exchange calendar folder named “Calendar”. To specify that “Home” calendar, you’ll need to specify the “Calendar Folder Name” as “Calendar/Home”. This is not something you “see” via OWA — the best hint is that OWA will show the folder as “.Home” in the “Choose folder to delete” pop-up. Fortunately Sync’Em will usually show you the folder names.

In the OWA graphic below, the calendar folders that appear to the left as “Home” and “Work” and in the pop-up menu as “.Home” and “.Work” are actually the pathnames “Calendar/Home” and “Calendar/Work”, respectively. Contact folders are similarly named.

Click on the graphic for a full-sized view.

Understanding the way Exchange folders are named can be useful when setting up shared folders or public folders that are not reported to Sync’Em by the Exchange server. If Sync’Em does not automatically present an Exchange folder for selection, you’ll need to select “Enter path manually…” entry (in the pop-up selection menu) then manually enter the Exchange folder pathname.
Click on a graphic for a full-sized view.
To enter an Exchange folder pathname manually:
then:

Calendar Events (5)

Questions related to the syncing calendar events via Sync’Em.

Does Sync’Em sync Exchange (Outlook/OWA/Entourage) categories to iCal?
Yes, see the Knowledgebase article on this topic.

Can I use Sync’Em to create shared calendars?
Yes, even if you don’t have an Exchange server, you can use Sync’Em to create shared calendars with calendar events that are shared across iCal calendars on multiple Macs. For details, see our Knowledgebase article on creating shared calendars.

How can I get rid of duplicate calendar events?
While manually maintaining separate copies, it’s easy to have created duplicate and/or slightly different copies of what were meant to be the same entries. There are also scenarios where a corrupted OS X’s Sync Services can result in duplicate iCal entries which can then get sync’d to other information sources.

There are 3 strategies for removing duplicates:

manually delete the duplicate entries in one information source and those deletions will then be sync’d (subject to your setup options) with the other information source(s) during the next sync

if applicable, use one of the resources mentioned at
http://www.nhoj.co.uk/icaldupedeleter/
for advanced users: if all the information exists without duplicates in one of the information sources, you can do the following:
if you’re not familiar with the Advanced Setup, you’ll need to download and watch the tutorial video
check/enable the “Show Advanced Sync Setup” option via the “Preferences” tab in the Sync’Em preferences
to be able to recover from any problem, make a backup of each source that contains all the entries and, for extra “insurance,” of all the other information sources
via the Advanced Setup, for each of the other Sync Sources (i.e., the ones with duplicate entries):
in that information source, delete all the entries
make note of that source’s “Sync Source” and “Access Sync Source Prefs” settings
delete then re-create both that source’s “Sync Source” and “Access Sync Source Prefs” settings
at the next sync, those reconfigured sources will be sync’d as initial/full syncs (subject to your setup options) with the contents of the other/full/non-duplicate source(s)
You may also want to see the FAQ about duplicate contact entries.

What do I need to know to setup syncing with Exchange shared folders?
See the Knowledgebase article on this topic.

How do I specify the name of a calendar or contacts folder I created in Exchange?
If you have created an Exchange calendar or contacts folder, you’ll need to specify the calendar or contact folder’s pathname, not just its “simple” name, when using setting up. The Setup assistant automatically handles this for you, except that some public Exchange folders may not be shown — see the Knowledgebase entry on Exchange public folders for more information.

E.G., You’ve created an Exchange calendar named “Home” and you want to sync that calendar’s events in addition to (or instead of) the default Exchange calendar folder named “Calendar”. To specify that “Home” calendar, you’ll need to specify the “Calendar Folder Name” as “Calendar/Home”. This is not something you “see” via OWA — the best hint is that OWA will show the folder as “.Home” in the “Choose folder to delete” pop-up. Fortunately Sync’Em will usually show you the folder names.

In the OWA graphic below, the calendar folders that appear to the left as “Home” and “Work” and in the pop-up menu as “.Home” and “.Work” are actually the pathnames “Calendar/Home” and “Calendar/Work”, respectively. Contact folders are similarly named.

Click on the graphic for a full-sized view.

Understanding the way Exchange folders are named can be useful when setting up shared folders or public folders that are not reported to Sync’Em by the Exchange server. If Sync’Em does not automatically present an Exchange folder for selection, you’ll need to select “Enter path manually…” entry (in the pop-up selection menu) then manually enter the Exchange folder pathname.
Click on a graphic for a full-sized view.
To enter an Exchange folder pathname manually:
then:

Google (2)

Questions related to Sync’Em and Google/Gmail.

Can I use Sync’Em to help sync my Palm Pre?
Sync’Em doesn’t work directly with the Palm but can help sync the Palm Pre indirectly. See Palm’s site for more information.

The same applies for calendar events.

Note that this strategy will also work for Exchange (i.e., Outlook/OWA/Entourage) contacts because Sync’Em can also sync Exchange contacts/calendar events either with your Address Book/iCal or directly with your Google contacts/calendar events so you can get your Exchange contacts indirectly sync’d with your Palm Pre.

Are communications with Google/Gmail secure?
Yes, Sync’Em uses HTTPS/SSL to secure all communications with Google/Gmail accounts.

iPhone (1)

Questions related to the iPhone when using Sync’Em.

Can I use Sync’Em to get my iPhone sync’d wirelessly?
Yes, Sync’Em can help you get your iPhone sync’d wirelessly.

If you have an Exchange account that offers wireless syncing with your iPhone, just sync your Address Book and iCal to your Exchange account that syncs with your iPhone. Your Address Book contacts and iCal calendars can also be sync’d with your Google account and/or other Macs*.

If you don’t have an Exchange account that offers wireless syncing with your iPhone, you can get a hosted Exchange account that does offer wireless syncing then sync your Exchange account and/or Google account and/or Macs with that Exchange account (which then syncs wirelessly with your iPhone).

Our Exchange Hosting Providers page has some information on providers that offer wireless iPhone syncing.

*Not all features are currently available. See the product roadmap for more information.